Items will ship USPS with a tracking number for your convenience. If you have a personal preference for a different company, feel free to contact us prior to completing your purchase so adjustments can be made if needed. A signature requirement to receive your package can also be added by request. Additional fees apply for this service by the postal service.
Current turnaround: 3-5 Days
USPS First Class and Priority are available shipping options as you check out. Lost packages have been rare/uncommon but do recommend Priority shipping for insurance coverage.
Customs fees may apply and is determined by each country. The fee is the recipients responsibility (whether recipient is the buyer or being sent as a gift) under their law.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Please contact me if you have any problems with your order.
For a valid return, the item must be returned in original condition with tags still attached.
Seller must be contacted: within 3 days of the item arriving (via tracking system)
Item must be shipped: within 7 days
A $10 stocking fee applies on all returns. This fee covers shipping expenses including a return shipping label provided by Lillybrooke Baby.
Sorry, no returns on custom/personalized orders with fabrics not initially present in shop. Cancellations must be made within 48 hours of your order placed.
It is my absolute goal for you to be happy with your item. :) If for any reason you are dissatisfied, please message me and I help resolve any problems there might be.
During checkout, please confirm your shipping address. Returned packages resulted from an incorrect address by the buyer will require re-shipping costs.
Once shipped, packages arriving as scheduled is out of our control as delays are rare and unexpected. If you suspect your package has been lost or stolen, please contact us! We will make every effort to help you locate your package and will contact the USPS office on our end on these rare occurrences.
Machine was cold on a gentle cycle using color-safe detergents.
Tumble dry on a low heat setting. High heat maximized shrinkage for any cotton material.
Head accessories are best laid flat to dry to maintain shape.
Warm Iron if needed for any bedding/apparel.
Never Iron Minky or Faux Fur.
Thanks for your interest! We are not taking on wholesale accounts at this time.
Is this a gift? We are happy to send your personalized note to the receiver. Just leave this in "Notes to Seller" at checkout.
Bedding sets: 3-4 weeks
Personalized Swaddle sets: 3 weeks
All other items: 2 weeks
This is the time frame for your order leaving the studio. Please allow 2-4 days from the shipping carrier.
Need sooner, a rush option can be added to your cart. See below!
You can rush your order by adding the rush fee to your cart. This fee simply does not bump other orders out of their spot. Instead, additional hours are worked in to ensure your needs are met
You can expedite your order by adding the rush fee here:
Jan 7, 2021
Perfect baby gift and beautifully constructed. Absolutely adorable and it is truly loved by the new parents and baby. Thanks for the great communication and quick shipping.